Automated responses are one thing, but for goodness sake, at least answer the question. Here's my original email:
Why can't I use the home media features with TiVo?
I want to use these features and will not continue
subscribing to DirecTv when I move later this summer if I can't
have them. When will they be enabled?
And here's DirecTV's response:
Dear John,
Thanks for writing. I'm sorry to hear that you are having
trouble with your DIRECTV System. You may be able to answer
your question by referring to your owner's manual. If you
don't have an owner's manual, you can find a copy on our web
site at DIRECTV.com/manuals.
If you can't find the answer to your question in the
manual, please call 1-800-531-5000 and select the option for
technical assistance.
Sincerely,
Frederick
DIRECTV Customer Service
How useless is that? Suddenly I think the folks 'stealing' the satellite service might have something.